The respect customer, understand customer, continue to provide exceed customer expectations of products and services, do customers forever partners.This is our has always insisted on and advocated by the service concept.
First, every step, first think of the customers
After the enterprise by the seller market into buyer's market, consumer's consumption concept changes.In the face of many goods (or services), consumers are more willing to accept good quality product (or service).Here not only refers to the quality of the product intrinsic quality, also includes the product packaging quality, service quality and a series of factors.Therefore must comprehensively, maximize meet the needs of the consumers.
1. Standing on the ground of the customer (or consumer), instead of standing in the company's position on research, design, and improve the service.
2. Perfect service system, strengthen the pre-sale, sale, after-sales service, for customers in the use of goods in a timely manner to help solve various problems, make customers feel great convenience.
3. Attaches great importance to the customer opinion, let the customer participate in decision making, the handling of customer opinion as to the satisfaction of customers is important .
4. One thousand ways to retain existing customers.
5. Set up the system of all customer centered.The establishment of institutions, the transformation of the service process, and so on, all to customer demand as the center, for customers to set up a rapid response mechanism.
Second, the customer is always right
First, the customer is commodity buyers, not a trouble maker;
Second, the customer the most aware of their needs and interests, this is what companies need to collect the information;
Third, because customers have a consistent "natural," is the same customer quarrel quarrel with all customers.
Three, the three elements of customer satisfaction:
Goods satisfaction: refers to customers satisfied with the quality of the goods.
Service satisfaction: refers to the customer for the purchased goods pre-sale, sale, after-sales service of a certain attitude.How no matter how perfect the goods, the price is reasonable, when it appeared in the market, must rely on the service."After-sales service make permanent customer".
Corporate image satisfaction refers to the social public to the enterprise comprehensive strength and the overall impression of certain evaluation.